Doug was proudly employed by the New York State Police for just under 21 years before retiring in the Spring of 2022. Since then, he has accepted a position as Director of EMS and Experiential Learning at Clarkson University in Potsdam, NY. His passion for EMS education started in 1992 when his college advisor entrusted him to take the instructor course for every EMS class he took. Today he continues to instruct emergency medical services courses in Advanced Life Support, Basic Life Support and EMS leadership at Clarkson University. While maintaining his Nationally Registered paramedic skills on several local ambulance services in the region, he also continues his EMS ambitions by leading E5 Support Services, LLC. E5 has been supporting local ambulance agencies in staffing, training and consulting for over 12 years. Doug has been happily married for the past 22 years and resides in Canton, NY with his wife, 3 kids, 11 chickens, 3 dogs, and 2 horses.
Don started with E5 Support Services in November 2015 as our Payroll Administrator. He brings 16 years of experience in the banking and insurance industries to his position as Financial Coordinator at E5. As the company continues to grow, Don's responsibilities now also include employee benefits administration and financial record keeping. Don is happy to be of assistance to our employees and is proud to play a part in making E5 Support Services such an enjoyable place to work.
Ashley is from Saratoga Springs, New York and has been on the E5 Team since 2017. Ashley has over 8 years of experience in the digital marketing and administrative operations fields. She says that the values E5 stands for and the work environment they provide makes being a part of the team an invaluable experience in her life. Outside of E5, Ashley enjoys hiking and being outdoors with her husband and their dogs. She also runs her own small business working with horses called Horse Sense NY.
Karin is from Rensselaer Falls, NY. She joined the E5 Team in February of 2022 as a part-time Human Resources Coordinator. Karin has been working in Human Resources for over 10 years, in academia and in the nonprofit world. Her full time job allows her to be a Human Resources Coordinator and Office Manager for Hospice and Palliative Care of St. Lawrence Valley. She has always had a passion for EMS, not being an EMT, but working in the nonprofit world she found ways to bring education to EMS. She has been a basic firefighter since 2011, and has been supporting her husband as a firefighter and an A-EMT for over 10 years.
When Karin isn't working, she enjoys hiking and being outdoors with her husband, James. She has two adult daughters, Courtney and Peytin.
Clark Hayward is a practicing paramedic and Operations Manager for E5 Support Services, LLC. In addition to over 30 years in EMS as a provider and manger Clark has also held executive level positions with large national technology companies managing diverse workforces across large geographic areas. Clark was a contributing author to the Paramedic Professional Series (Cengage Learning 2012) and has authored journal articles relating to emergency care in remote areas.
Frank Frank is a practicing Paramedic as well as the E5 CAPCE CME Coordinator. He has been in EMS for 31 years and started with E5 in 2017. He currently serves as a member of the American Heart Association's education sub-committee as well as being an instructor in AHA BLS, ACLS & PALS through REMO & Mt. Lakes EMS systems. He is also an EMS & CPR Instructor for the Zone 5 Regional Law Enforcement Training Academy in Schenectady, NY. In his spare time, he enjoys being with his two daughters, his dear friends, playing guitar and is a guitar tech for a Tom Petty Tribute Band. Certified NYS CIC.
Just like so many others, I was not familiar with what E5 really was or what they do. I had a sit down with Doug over an EMT’s favorite meal, coffee, to discuss any questions or concerns I had before I made the switch from a stationary office with 4 walls (where I wasn’t truly happy) to an office on wheels where I have become very happy! I get to help people and their families in what is probably their most vulnerable time. Even if it’s as simple as holding their hand and talking, or actually treating a life threatening emergency, this is what I was meant to do, and E5 helps me do that with variety of locations, great co-workers, and many education opportunities!
Since I have been employed at E5, I have become the Personnel Coordinator. I get to meet our potential employees and give them an insight to the team they will be joining and help them learn about our company. In this process, I also get to travel to the different stations we help and meet the current employees that make us what we are.
Being part of the administrative team helps me learn how to be a better employee and leader. I love the team I work with and am very happy I made the change!
Mat is a veteran EMS provider who started as a volunteer in EMS in 1995. He worked his way up through the ranks of AEMT, Critical Care Tech, to Paramedic in 2005. SInce then, Mat has been involved in EMS as a professional career and he's been an educator since 2007. He was an instructor for Hudson Valley Community College as well as teaching external CME classes. Mat enjoys teaching as well as learning from others. In his free time, Mat enjoys outdoor activities including hunting, fishing, and camping.
Steve Miller is an EMT-B and our Adirondack Region Supervisor for E5 Support Services, LLC. Steve joined E5 in 2020 and has been in EMS since 2018. Steve comes to E5 after a career in IT where he has held multiple leadership positions with global technology companies for over 30 years.
Stephen is a man who wears many hats and has had a passion for emergency services his entire life. In 2007 he finally became old enough to become a firefighter and serve his community. He has also served as an EMT mainly in the Hudson Valley. When Stephen is not wearing a fire helmet or stethoscope, he wears a stetson for the New York State Police. Stephen has been given the opportunity to practice these skills in communities abroad, assisting in emergency management for hurricane relief in Puerto Rico for hurricane Maria and The Bahamas for Hurricane Dorian. When Stephen is not working you can find him in the sky flying a plane, expressing his love for aviation.
Brian got his start in EMS at Wellsville Volunteer Ambulance Corp in 1992 and took his first EMT class in 1993, when he was volunteering he also became a professional EMT in Scio, NY. As he worked his way up the ranks he graduated from paramedic school in 1996 where he worked for Twin City Ambulance in Buffalo and later for Rural Metro in Corning. During this time Brian had advanced to both a field supervisor, dispatch and administration roles for Medical Transport Service, Inc. Following a long tenure at Medical Transport Service, he accepted a position at Greater Valley EMS in Sayre, PA as a Paramedic/Supervisor. While working at Greater Valley Brian learned of an opportunity to return to his home town where it all began by taking an employment opportunity with E5 Support Services LLC. Brian got to bring it all back where it started. He truly believes that supplementing and assisting each other in this ever challenging field of EMS requires support, dedication and out of the box thinking to solve the current issues, anticipate and prepare for new challenges as well as grow our profession.