Doug has been employed by the New York State Police for 17½ years and is currently stationed at the Queensbury Barracks. His passion for EMS started in 1992 and continues today at the instructional level with the State Police, the University of Vermont Elizabethtown Hospital Paramedic Program and in the Mountain Lakes Regional EMS Council. While maintaining his paramedic skills on local ambulances in the region, he also continues his EMS ambitions by creating E5 Support Services, LLC. E5 is designed to help support local ambulance agencies in staffing, training and consulting. Doug is happily married for the past 18 years and resides in Queensbury, NY. He and his wife consume themselves with satisfying their daughter’s passion to ride horses and their two boys’ passions of playing hockey.
Don started with E5 Support Services in November 2015 as our Payroll Administrator. He brings 16 years of experience in the banking and insurance industries to his position as Financial Coordinator at E5. As the company continues to grow, Don's responsibilities now also include employee benefits administration and financial record keeping. Don is happy to be of assistance to our employees and is proud to play a part in making E5 Support Services such an enjoyable place to work.
Ashley is from Saratoga Springs, New York and has been on the E5 Team since 2017. Ashley has been working in the digital marketing field for 6 years and has done work for a variety of businesses including everything from horses to real estate. Being a part of the EMS world was new to Ashley in 2017, and she says working with E5 was the best introduction to the field. Outside of E5, Ashley runs her own small business working with horses.
Susan started in EMS in 1983 as a Junior member of her local rescue squad. As family and time allowed, she returned to EMS in 2010. Sue went to school and got her CCT in 2012 and obtained her Paramedic in 2015. She then became a NY CIC in 2015 as well. Since then, Sue has enjoyed teaching. Sue came on board with our E5 team at the end of 2014 as we started our journey with Schroon Lake EMS and enjoys her job as our Training Coordinator.
Lee got hooked in EMS and joined the local volunteer ambulance service as a high school student in a suburb outside of New York City. Once in college she became an EMT and joined the volunteer ambulance service in Saratoga Springs, NY. She has been involved in prehospital care and EMS education since the early 1980’s, a paramedic since 1985 and now an EMT again! Lee served in many rolls; as an EMT, paramedic, member of the Board of Directors, squad captain, operations manager & the agency’s advanced life support coordinator throughout the 30+ years. Lee recently retired from the New York State Department of Health’s Bureau of EMS director. During her long tenure with the Department of Health, she was the Deputy Director for the Operations Unit and the regional EMS representative for the 17 counties in northeastern NY.
Also, along the way, Lee is a certified instructor coordinator in county, regional & state EMS education programs, a speaker at national, state and regional EMS conferences, served as a paramedic and currently is an EMT with a vibrant ambulance service in Saratoga County. Lee is a skiing member of the National Ski Patrol and serves as the patrol director for a small ski area in northeastern NY. In the three minutes of off time, Lee pays mortgage for three Labrador retrievers, skis, snowshoes, bicycles, motorcycles and camps.
Drew has spent the last twenty years working at local agencies in the capital region on from operational level to administrative. He has experience in day to day operations, strategic planning, not for profit governance, Board development, billing administration, and fiscal management. Additionally, he has served as a NYS Course Sponsor Administrator, is a Certified Instructor Coordinator, and served as an AHA Training Center Administrator. Drew joined E5 in January of 2019 as an Operations Manager and also has responsibilities that include scheduling and development of our billing program.
Clark Hayward is a practicing paramedic and Operations Manager for E5 Support Services, LLC. In addition to over 30 years in EMS as a provider and manger Clark has also held executive level positions with large national technology companies managing diverse workforces across large geographic areas. Clark was a contributing author to the Paramedic Professional Series (Cengage Learning 2012) and has authored journal articles relating to emergency care in remote areas.
Frank has been in EMS for 29 years and started with E5 in 2017. He currently serves as a member of the American Heart Association's education sub-committee as well as being an instructor in AHA BLS, ACLS & PALS through REMO & Mt. Lakes EMS systems. He is also an EMS & CPR Instructor for the Zone 5 Regional Law Enforcement Training Academy in Schenectady, NY. Additionally, Frank serves as the EMS Captain of Operations & Training for the Northside Fire District in Waterford. In his spare time, he enjoys being with his two daughters, his dear friends and playing guitar in a rock/Irish band. Lastly, he is awaiting certification as a New York State CIC.
Just like so many others, I was not familiar with what E5 really was or what they do. I had a sit down with Doug over an EMT’s favorite meal, coffee, to discuss any questions or concerns I had before I made the switch from a stationary office with 4 walls (where I wasn’t truly happy) to an office on wheels where I have become very happy! I get to help people and their families in what is probably their most vulnerable time. Even if it’s as simple as holding their hand and talking, or actually treating a life threatening emergency, this is what I was meant to do, and E5 helps me do that with variety of locations, great co-workers, and many education opportunities!
Since I have been employed at E5, I have become the Personnel Coordinator. I get to meet our potential employees and give them an insight to the team they will be joining and help them learn about our company. In this process, I also get to travel to the different stations we help and meet the current employees that make us what we are.
Being part of the administrative team helps me learn how to be a better employee and leader. I love the team I work with and am very happy I made the change!