Doug has been employed by the New York State Police for 17½ years and is currently stationed at the Queensbury Barracks. His passion for EMS started in 1992 and continues today at the instructional level with the State Police, the University of Vermont Elizabethtown Hospital Paramedic Program and in the Mountain Lakes Regional EMS Council. While maintaining his paramedic skills on local ambulances in the region, he also continues his EMS ambitions by creating E5 Support Services, LLC. E5 is designed to help support local ambulance agencies in staffing, training and consulting. Doug is happily married for the past 18 years and resides in Queensbury, NY. He and his wife consume themselves with satisfying their daughter’s passion to ride horses and their two boys’ passions of playing hockey.
Don started with E5 Support Services in November 2015 as our Payroll Administrator. With the expansion of more employees and clients, he was challenged to help better coordinate the team's benefits administration. With his fiscal experience in the book keeping field, Don makes working at E5 very enjoyable as the company continues to grow and offer more to its employees. In his free time, Don enjoys golfing, playing ice hockey, and watching horses on the race track!
Ashley is from Saratoga Springs, New York and has been on the E5 Team since 2017. Ashley has been working in the digital marketing field for 6 years and has done work for a variety of businesses including everything from horses to real estate. Being a part of the EMS world was new to Ashley in 2017, and she says working with E5 was the best introduction to the field. Outside of E5, Ashley runs her own small business working with horses.
Susan started in EMS in 1983 as a Junior member of her local rescue squad. As family and time allowed, she returned to EMS in 2010. Sue went to school and got her CCT in 2012 and obtained her Paramedic in 2015. She then became a NY CIC in 2015 as well. Since then, Sue has enjoyed teaching. Sue came on board with our E5 team at the end of 2014 as we started our journey with Schroon Lake EMS and enjoys her job as our Training Coordinator.
Lee got hooked in EMS and joined the local volunteer ambulance service as a high school student in a suburb outside of New York City. Once in college she became an EMT and joined the volunteer ambulance service in Saratoga Springs, NY. She has been involved in prehospital care and EMS education since the early 1980’s, a paramedic since 1985 and now an EMT again! Lee served in many rolls; as an EMT, paramedic, member of the Board of Directors, squad captain, operations manager & the agency’s advanced life support coordinator throughout the 30+ years. Lee recently retired from the New York State Department of Health’s Bureau of EMS director. During her long tenure with the Department of Health, she was the Deputy Director for the Operations Unit and the regional EMS representative for the 17 counties in northeastern NY.
Also, along the way, Lee is a certified instructor coordinator in county, regional & state EMS education programs, a speaker at national, state and regional EMS conferences, served as a paramedic and currently is an EMT with a vibrant ambulance service in Saratoga County. Lee is a skiing member of the National Ski Patrol and serves as the patrol director for a small ski area in northeastern NY. In the three minutes of off time, Lee pays mortgage for three Labrador retrievers, skis, snowshoes, bicycles, motorcycles and camps.
Drew has spent the last twenty years working at local agencies in the capital region on from operational level to administrative. He has experience in day to day operations, strategic planning, not for profit governance, Board development, billing administration, and fiscal management. Additionally, he has served as a NYS Course Sponsor Administrator, is a Certified Instructor Coordinator, and served as an AHA Training Center Administrator. Drew joined E5 in January of 2019 as an Operations Manager and also has responsibilities that include scheduling and development of our billing program.
Clark Hayward is a practicing paramedic and Operations Manager for E5 Support Services, LLC. In addition to over 30 years in EMS as a provider and manger Clark has also held executive level positions with large national technology companies managing diverse workforces across large geographic areas. Clark was a contributing author to the Paramedic Professional Series (Cengage Learning 2012) and has authored journal articles relating to emergency care in remote areas.