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E5 Support Services, LLC was created to fit the needs of today's First Response Agencies. From emergency services consulting to training and staffing, our professional services can help your agency be successful by meeting your needs.

E5 Support Services, LLC is a professional staffing, training, consulting, and billing agency for Emergency Medical Service (EMS) stations and Volunteer Fire Departments. Our dedication to the highest levels of emergency care is what drives us each and every day. Since our founding in 2010, we continue to grow and currently serve 12 agencies throughout New York, from the Capital region to the Canadian border, and out to the Southern tier, as well.

As the number of volunteer EMS providers continues to decline nationwide, we work closely with agencies to ensure that calls are answered in a timely fashion by providing paid Advanced Life Support (ALS) and/or Basic Life Support (BLS) staff for contractually agreed upon shifts. We provide supervision of paid staff and hold our employees accountable to providing the highest level of care possible to the communities in which we work.

In addition to staffing, E5 Support Services, LLC offers a variety of Continuing Medical Education (CME) classes to first responders as well as CPR classes for healthcare professionals and the general public. Our instructors are highly knowledgeable and experienced providers who teach real-life application of skills. With more than 100 years of combined training experience, the E5 training team includes five credentialed New York State Certified Instructor Coordinators. E5 Support Services, LLC is CAPCE Accredited for Prehospital Continuing Education.

E5 Support Services, LLC also provides consulting services for agencies and municipalities, covering a variety of topics including best-practices for Standard Operating Procedures/By-Laws, staffing, recertification options, and Narcotics Plan development.

Lastly, E5 Support Services, LLC provides billing services for agencies to ensure proper and timely payment of calls. Billing can be difficult for a part-time employee or volunteer management to navigate so we offer these services to help agencies maintain that key source of revenue by hiring our credentialed billing staff. We keep up to date on current changes in the billing industry and have vast experience working with Medicare and Medicaid forms and applications. Please contact us today by emailing us or calling (518) 741-0256 to discuss how E5 Support Services, LLC can assist your agency.

Employee spotlight

Brian Jones

Brian Jones

Brian has recently become our supervisor at our Wellsville station. We are very excited to see how he shapes our training and leadership out in Wellsville. When looking for a representative in the area to oversee staff and help E5 make more connections with other agencies nearby, Brian was top of mind. “One thing I like is [being involved in] communications. I love to talk and network with people,” says Brian.
Brian has been involved in the world of EMS for several years. He started as an EMT and worked his way up to Paramedic and eventually to a supervisor role in Allegany County, NY where he worked for 5 years. After his time in Allegany County, Brian transfers to Great Valley as a Staff Medic and then is promoted to a supervisor role. Eventually, Brian decides to take an available part-time position at the Wellsville station to be closer to home. Once the full time position opened up, Brian had no hesitations joining the team. “Going forward, I aligned with Mountain Lakes to instruct ACLS, PALS, and CPR courses in this region. I now handle the stuff that needs to be ‘face to face.’ I attend board meetings for the local squad and act as an on-site resource for them,” Brian tells us; “I’d love to help E5 get involved with more agencies in this area. I’m happy to have my boots on the ground here to help with that.”
We are thrilled to have Brian on our team and can’t wait to see what he does at E5!

 

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